UK Made Since 1997
Terms and Conditions
TELESHEDS 10-YEAR LIMITED STRUCTURAL GUARANTEE
Telesheds guarantees that its timber garden buildings will be free from manufacturing defects affecting the structural integrity of the building for a period of ten (10) years from the date of delivery or installation, subject to the terms and conditions below.
1. What is covered
This guarantee covers:
* Manufacturing defects in the main structural timber framework.
* Premature timber rot or decay caused by a manufacturing defect, where the building has been correctly installed, treated and maintained.
* Structural defects that materially affect the intended use and stability of the building.
2. Conditions of the guarantee
To maintain the validity of this guarantee, the customer must:
* Ensure that the building is installed on a suitable, firm, level and structurally sound base that fully supports the building.
* Ensure that the base allows adequate drainage and prevents prolonged contact between the timber and standing water.
* Treat and maintain the external timber using a suitable high-quality wood preservative or exterior timber treatment in accordance with the product manufacturer’s instructions.
* Inspect the building regularly and carry out reasonable maintenance, including repairing damaged treatment, seals, roofing materials or timber where required.
* Keep the building adequately ventilated and prevent excessive moisture build-up.
* Use the building only for its intended purpose.
* Notify Telesheds of any suspected defect as soon as reasonably possible after it is discovered.
* Provide photographs and any other information reasonably requested by Telesheds to assess a claim.
3. What is not covered
This guarantee does not cover:
* Normal timber movement, including natural expansion, contraction, shrinkage, swelling, splitting, warping, twisting or cracking.
* Natural characteristics of timber, including knots, variations in colour, grain and texture.
* Cosmetic changes, fading, weathering or surface deterioration that do not affect the structural integrity of the building.
* Damage caused by inadequate, uneven, unstable or unsuitable foundations or bases.
* Damage caused by poor drainage, standing water, ground contact or excessive moisture.
* Damage resulting from failure to treat, maintain or repair the building when required.
* Condensation, mould, mildew or damp caused by inadequate ventilation, storage conditions or customer use.
* Damage caused by storms, high winds, flooding, snow loading, fire, impact, accidents, vandalism, pests or other events outside Telesheds’ reasonable control.
* Damage caused by misuse, neglect, overloading, unauthorised alterations, modifications, repairs or additions.
* Damage caused by moving, dismantling or relocating the building after delivery or installation.
* Roofing felt, shingles, EPDM, seals, glazing, doors, windows, hinges, locks, handles, fixings and other non-structural or consumable components, except where covered by a separate warranty.
* Minor gaps, movement or changes resulting from natural timber drying and seasonal weather conditions.
4. Non-structural components
Doors, windows, hinges, locks, handles, glazing, roofing materials, felt, fixings and other non-structural components are covered against manufacturing defects for a period of twelve (12) months from the date of delivery or installation.
5. Making a claim
All guarantee claims must be submitted to Telesheds in writing and should include:
* The customer’s name and contact details.
* The original order number or proof of purchase.
* The date of delivery or installation.
* A clear description of the issue.
* Photographs showing the affected area and the overall building.
* Details of any treatment and maintenance carried out.
Telesheds may request further information or arrange an inspection before accepting a claim.
6. Our remedy
Where a valid claim is accepted, Telesheds will, at its discretion:
* Repair the affected part;
* Supply replacement materials or components; or
* Provide another appropriate remedy where repair or replacement is not reasonably possible.
Telesheds may use equivalent materials where the original materials are no longer available.
The guarantee does not automatically entitle the customer to a replacement building, refund or cash payment.
7. Labour, installation and travel
Labour and reasonable travel costs associated with an accepted manufacturing defect are covered for the first twelve (12) months following delivery or installation.
After the first twelve (12) months, Telesheds may provide replacement materials or components only. Any labour, installation, access, travel or other costs may be chargeable unless otherwise agreed in writing.
8. Limitations
Telesheds is not responsible for indirect or consequential losses, including loss of use, loss of contents, loss of income, alternative storage costs or third-party repair costs.
Telesheds will not reimburse repairs or alterations carried out by another contractor without prior written approval.
Nothing in this guarantee affects the customer’s statutory rights under applicable consumer law.
9. Transferability
This guarantee applies only to the original purchaser and is not transferable unless agreed by Telesheds in writing.
10. Guarantee period
The guarantee begins on the date of delivery or, where installation is provided by Telesheds, the date installation is completed.
This guarantee applies only to buildings supplied by Telesheds and is subject to all terms and conditions stated above.
Telesheds guarantees that its timber garden buildings will be free from manufacturing defects affecting the structural integrity of the building for a period of ten (10) years from the date of delivery or installation, subject to the terms and conditions below.
1. What is covered
This guarantee covers:
* Manufacturing defects in the main structural timber framework.
* Premature timber rot or decay caused by a manufacturing defect, where the building has been correctly installed, treated and maintained.
* Structural defects that materially affect the intended use and stability of the building.
2. Conditions of the guarantee
To maintain the validity of this guarantee, the customer must:
* Ensure that the building is installed on a suitable, firm, level and structurally sound base that fully supports the building.
* Ensure that the base allows adequate drainage and prevents prolonged contact between the timber and standing water.
* Treat and maintain the external timber using a suitable high-quality wood preservative or exterior timber treatment in accordance with the product manufacturer’s instructions.
* Inspect the building regularly and carry out reasonable maintenance, including repairing damaged treatment, seals, roofing materials or timber where required.
* Keep the building adequately ventilated and prevent excessive moisture build-up.
* Use the building only for its intended purpose.
* Notify Telesheds of any suspected defect as soon as reasonably possible after it is discovered.
* Provide photographs and any other information reasonably requested by Telesheds to assess a claim.
3. What is not covered
This guarantee does not cover:
* Normal timber movement, including natural expansion, contraction, shrinkage, swelling, splitting, warping, twisting or cracking.
* Natural characteristics of timber, including knots, variations in colour, grain and texture.
* Cosmetic changes, fading, weathering or surface deterioration that do not affect the structural integrity of the building.
* Damage caused by inadequate, uneven, unstable or unsuitable foundations or bases.
* Damage caused by poor drainage, standing water, ground contact or excessive moisture.
* Damage resulting from failure to treat, maintain or repair the building when required.
* Condensation, mould, mildew or damp caused by inadequate ventilation, storage conditions or customer use.
* Damage caused by storms, high winds, flooding, snow loading, fire, impact, accidents, vandalism, pests or other events outside Telesheds’ reasonable control.
* Damage caused by misuse, neglect, overloading, unauthorised alterations, modifications, repairs or additions.
* Damage caused by moving, dismantling or relocating the building after delivery or installation.
* Roofing felt, shingles, EPDM, seals, glazing, doors, windows, hinges, locks, handles, fixings and other non-structural or consumable components, except where covered by a separate warranty.
* Minor gaps, movement or changes resulting from natural timber drying and seasonal weather conditions.
4. Non-structural components
Doors, windows, hinges, locks, handles, glazing, roofing materials, felt, fixings and other non-structural components are covered against manufacturing defects for a period of twelve (12) months from the date of delivery or installation.
5. Making a claim
All guarantee claims must be submitted to Telesheds in writing and should include:
* The customer’s name and contact details.
* The original order number or proof of purchase.
* The date of delivery or installation.
* A clear description of the issue.
* Photographs showing the affected area and the overall building.
* Details of any treatment and maintenance carried out.
Telesheds may request further information or arrange an inspection before accepting a claim.
6. Our remedy
Where a valid claim is accepted, Telesheds will, at its discretion:
* Repair the affected part;
* Supply replacement materials or components; or
* Provide another appropriate remedy where repair or replacement is not reasonably possible.
Telesheds may use equivalent materials where the original materials are no longer available.
The guarantee does not automatically entitle the customer to a replacement building, refund or cash payment.
7. Labour, installation and travel
Labour and reasonable travel costs associated with an accepted manufacturing defect are covered for the first twelve (12) months following delivery or installation.
After the first twelve (12) months, Telesheds may provide replacement materials or components only. Any labour, installation, access, travel or other costs may be chargeable unless otherwise agreed in writing.
8. Limitations
Telesheds is not responsible for indirect or consequential losses, including loss of use, loss of contents, loss of income, alternative storage costs or third-party repair costs.
Telesheds will not reimburse repairs or alterations carried out by another contractor without prior written approval.
Nothing in this guarantee affects the customer’s statutory rights under applicable consumer law.
9. Transferability
This guarantee applies only to the original purchaser and is not transferable unless agreed by Telesheds in writing.
10. Guarantee period
The guarantee begins on the date of delivery or, where installation is provided by Telesheds, the date installation is completed.
This guarantee applies only to buildings supplied by Telesheds and is subject to all terms and conditions stated above.